TrackSense - AI Health Tracker

Terms of Use

Effective Date: 1 May 2025

1. Eligibility & Account Registration

You must be at least 13 years old (or the local minimum age of digital consent) to create a TrackSense account. You agree to provide accurate information and to keep your credentials secure. You are responsible for all activity under your account.

2. Health Data & AI Analysis Policy

At TrackSense, we emphasize compliance with health-privacy regulations and respect for personal data when logging food, sleep and pain or uploading photos. Please follow these guidelines:

Compliance with Applicable Laws

Users are responsible for ensuring that any data they record or upload aligns with local laws (e.g. health-privacy, consumer, workplace rules). Familiarize yourself with and adhere to regulations governing personal health information in your region.

Respecting Intellectual Property

Do not upload images or text you do not have the right to use (e.g. copyrighted meal photos). Obtain permission from the copyright holder where required.

Respect for Privacy & Confidentiality

Never upload sensitive data about anyone else without explicit consent, and avoid sharing content that violates privacy laws (e.g. identifying images of others, medical records that are not your own).

TrackSense does not condone—and cannot be held liable for—unauthorized uploads that violate laws or third-party rights. By using our platform you agree to indemnify Turbolabs from consequences arising from such violations.

3. License to Use TrackSense

Provided you comply with these Terms, Turbolabs grants you a limited, personal, non-exclusive, non-commercial, revocable and non-transferable license to access and use the App. You agree not to copy, scrape or access the App via automated means unless authorized in writing.

Subscriptions or credits purchased through the Apple App Store or Google Play are for individual use only. We may enforce reasonable limits (e.g. devices, usage volume) to protect against unauthorized access.

4. Subscriptions & In-App Purchases

Premium features (e.g. unlimited AI meal analyses) are available via subscription through the App Store or Google Play. Prices are displayed in-app before purchase. Subscriptions auto-renew unless cancelled at least 24 hours before the end of the billing period. Manage or cancel renewals in your device’s account settings.

5. Free Trials & Credits

New users receive 5 free AI meal analyses upon sign-up. These free credits may change or be withdrawn at Turbolabs’s discretion.

6. Intellectual Property

All content, code, trademarks and branding in the App are owned by Turbolabs. Except for the limited license above, no rights are transferred to you.

7. User-Generated Content

You retain ownership of the content you upload (e.g. photos, notes) but grant Turbolabs a worldwide, royalty-free license to store, process and analyze it to provide the service.

8. AI Insights & Medical Disclaimer

TrackSense uses AI to correlate logged data and surface potential triggers. These insights are informational only and do not constitute medical advice. Always consult a healthcare professional before making health-related decisions.Turbolabs is not responsible for actions taken based on AI suggestions.

9. Refund Policy for TrackSense

  1. Eligibility — Requests must be made within 7 days of the original subscription purchase or renewal and only if the subscription has not been used in violation of these Terms.
  2. Store-First Process — For the fastest resolution, request a refund directly through the Apple App Store or Google Play Store using their built-in refund tools. If the platform declines or you encounter technical issues, email us at support@tracksense.app with the subject “Refund Request – TrackSense”.
  3. No Refunds for Inactive Accounts — Forgetting to cancel a renewal is not grounds for a refund. Manage subscriptions in your device’s settings.
  4. Pro-Rated Refunds — If a refund is approved, we may pro-rate unused days only where the store platform allows.
  5. Non-Refundable Cases — Promotional pricing, special offers and accounts terminated for Terms violations are not refundable.
  6. Processing Time — Once approved, refunds are issued via the original payment method. Banks may take 7-14 business days to credit funds.
  7. Changes — Turbolabs may update this policy at any time. Major changes will be posted in-app and on our website.

10. Termination

Turbolabs may suspend or terminate your account at any time for violations of these Terms. You can delete your account at any time via the App.

11. Disclaimer & Limitation of Liability

The App is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Turbolabs shall not be liable for indirect, incidental or consequential damages arising from your use of the App.

12. Changes to Terms

We may revise these Terms periodically. Continued use of the App after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of Queensland, Australia, without regard to conflict-of-law principles. Disputes shall be brought in the courts of Queensland.

14. Contact Us

Questions or concerns? Email support@tracksense.app.